SMS / Text Messaging Terms

1. Program name and description

The program is Elevra Optimal Health Patient Messages, operated by Elevra Optimal Health, LLC, a provider-led telehealth clinic serving Missouri residents.

Recipients who opt in may receive:

• Appointment confirmations, reminders, and scheduling changes.
• Account and care-coordination messages, such as lab scheduling, intake follow-ups, order coordination, and replies from our staff to questions you send us.
• For those who separately opt in, occasional updates about Elevra programs, provider availability, and pricing.

Program updates are a separate opt-in. Declining them does not affect your appointment and account messages. Text messaging is not a prescribing channel. Prescriptions are issued only after evaluation by a licensed provider, and only when clinically appropriate.

Text messaging is not for emergencies. If you have a medical emergency, call 911.

2. How to opt in

You can join the program in any of these ways:

• Submit a form on this website with the SMS consent box checked.
• Book an appointment and agree to receive appointment messages.
• Text the clinic first. Starting a conversation with us is consent to receive our replies.

Consent to receive text messages is not a condition of purchase and is not a condition of care. By opting in you confirm that you are 18 or older and that you are the subscriber or authorized user of the mobile number you provide.

3. Message frequency and cost

Message frequency varies.

Message and data rates may apply. Elevra does not charge for text messages. Any charges come from your mobile carrier under your own plan.

4. How to opt out

Reply STOP to any message to cancel. You will receive one confirmation message, and after that we will send no further texts.

Reply HELP for help. You can also reach us at info@elevraoptimalhealth.com or (636) 697-4436, Monday through Friday, 9:00am to 6:00pm CT.

Opting out stops the text messages only. It does not change your care plan or your enrollment.

5. Carrier liability

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, your device, and your coverage, so we cannot promise that every message will arrive or arrive on time. If you are expecting a message and have not received it, call the clinic.

6. Privacy

Mobile phone numbers and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

We share your mobile number only with the service providers that deliver our messages, and only so the messages you asked for can be sent. Our Privacy Policy explains what we collect and how we use it.

Text messaging is not a secure channel. Please keep texts to scheduling and general questions, and do not send detailed medical information by text.

7. Sample messages

Bracketed items are placeholders filled in for each recipient.

• Hi [First name], thank you for your submission we will be in touch with you shortly. Reply STOP to opt out.
• Hi [First name], a reminder that your consultation with Elevra Optimal Health is at [date and time]. Reply to reschedule. Reply STOP to opt out.
• Elevra Optimal Health: we have new consultation openings this week. Book: [link]. Reply STOP to opt out.

8. Contact

• Business Elevra Optimal Health, LLC. Mailing address: 600 Furlong Ct, Wentzville, MO 63385. Care is delivered by telehealth, so this is not a walk-in location.
• Phone (636) 697-4436
• Email info@elevraoptimalhealth.com
• Website https://elevraoptimalhealth.com
• Hours Monday through Friday, 9:00am to 6:00pm CT