How we handle information collected through this website and our communications.
Effective date: August 18, 2026
Elevra Optimal Health, LLC is a telehealth clinic based in Wentzville, Missouri, serving Missouri residents. In this policy, "Elevra," "we," and "us" mean Elevra Optimal Health, LLC.
This policy explains how we handle information collected through our website, our online forms, and the text messages and emails we exchange with you. It applies to inquiries, consultation requests, and general communication with our office.
Health information you share with a provider in the course of care is protected health information. That information is governed by our Notice of Privacy Practices, not by this policy. This policy covers the website and our communications with you.
When you complete a form, request a consultation, or contact our office, we collect what you provide. This is typically your name, phone number, email address, the service you are interested in, and the content of your message.
Please do not include detailed health information in website forms or in general email. Clinical information belongs in your medical record, which is handled under our Notice of Privacy Practices.
We may collect usage data when you visit the site. That may include pages viewed, the page that referred you, browser and device type, general location derived from your IP address, and the dates and times of your visits. We may use cookies and similar technologies to collect it.
When you call, text, or email us, we keep a record of the communication and of your contact preferences, including whether you have consented to receive text messages.
We use this information to respond to your inquiry, to schedule your consultation, to send appointment reminders and other service-related messages, to answer questions about our programs and pricing, and to keep a record of our communications with you.
We also use information to operate, secure, and improve the website, and to meet our legal and professional obligations.
Information submitted through the website does not create a provider-patient relationship and is not used to decide whether any medication is appropriate for you. Prescriptions are issued only after evaluation by a licensed provider, and only when clinically appropriate.
Mobile phone numbers and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
We obtain your consent to send text messages when you provide a mobile number and opt in through a form on our website or through our booking process. Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out. Reply HELP for help, or call us at (636) 697-4436. Full terms are in our SMS Terms.
We share information with service providers who perform work on our behalf, and only as needed for them to perform that work. These categories include scheduling and customer relationship management, email and text message delivery, website hosting, payment processing, and our electronic medical record system.
We may disclose information when required by law, subpoena, or other legal process, or to protect our rights, our patients, or the safety of others. If Elevra is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction and remains subject to this policy.
We do not sell personal information. We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
We may use cookies, pixels, and similar technologies for site analytics and advertising measurement. These help us understand how the site is used and how visitors find us.
Most browsers allow you to refuse or delete cookies through their settings. Blocking cookies may affect how parts of the site function.
Where analytics or advertising technologies are in use, those platforms may receive limited non-health information, such as the pages you viewed and general device data. They do not receive health information from us.
To stop text messages, reply STOP to any message from us. To stop marketing email, use the unsubscribe link at the bottom of any email. We may still contact you about an appointment you have booked or care you have requested.
To request access to the information we hold about you, or to ask us to delete it, email info@elevraoptimalhealth.com. We may need to verify your identity before acting on a request. Requests concerning your medical record are handled under our Notice of Privacy Practices, and some records must be retained for the period the law requires.
We use administrative, technical, and physical safeguards intended to protect the information we hold. Access is limited to people who need it to do their work.
No method of transmission or storage is completely secure. Please do not send sensitive health information through website forms, standard email, or text message. When we need clinical detail from you, we will tell you the secure way to send it.
Our services are for adults. This site is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18.
If you believe a minor has provided us with personal information, email info@elevraoptimalhealth.com and we will delete it.
We may update this policy from time to time. The current version is always posted on this page, and the effective date above reflects the most recent change.
Material changes will be noted here. Continuing to use the site after an update means you accept the updated policy.
Questions about this policy can be directed to our office.
Questions about how we handle your information? Email us and we will respond during business hours.
Email Elevra